Mapping the use of emerging digital tools by service provider organization (SPOs) in Canada: Environmental scan report.

This report is a part of a three-year project (2025-2028), SettleSMART: Supporting Message and Assistance Resource Technology. The goal of SettleSMART is to develop an Al-powered Chatbot and Group Chat platform to help newcomers access timely and reliable settlement information, enhance service delivery, and support innovation and equity in the process of settlement integration of newcomers to Canada. As part of this work, this report presents an environmental scan of 362 Service Provider Organizations (SPOs) across major Census Metropolitan Areas and key urban centres in Canada, examining the adoption of emerging digital tools, including artificial intelligence (Al), chatbots, and group messaging platforms.

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Land Acknowledgement

We acknowledge that we are gathered on the ancestral and traditional territory of the Blackfoot Nations of the Siksika, Piikani and Kainai First Nations; the Îethka Nakoda Wîcastabi First Nations, comprised of the Chiniki, Bearspaw, and Goodstoney First Nations; and the Tsuut’ina First Nation. The City of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis Government, Métis Nation Battle River Territory (Nose Hill Métis District 5 and Elbow Métis District 6).